Shipping Policy

 

All orders are packed and dispatched from our warehouse on business days.

Australia

Free Shipping on orders over $100 AUD

Flat Rate Shipping: $13.50 AUD on orders under $100

Estimated delivery time: 2–7 business days depending on your location.

New Zealand

Flat Rate Shipping: $15 AUD

Estimated delivery time: 5–10 business days.

International

Flat Rate Shipping: $25 AUD

All international orders are shipped via tracked express services.

Estimated delivery time: 7–21 business days depending on destination.

Please note: international orders may be subject to customs fees or import taxes, which are the responsibility of the customer.

Order Processing

Orders are processed within 1–3 business days.

Once your order has been shipped, you will receive a tracking number via email.

Please ensure all shipping details are correct at checkout, as we are unable to make changes once your order has been placed.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking link via email.

Please allow up to 24 hours for tracking updates to appear.

Delivery Notes

• Delivery times are estimates and may vary during peak periods
• We are not responsible for delays caused by postal services or couriers
• Please ensure a safe and secure delivery location is provided

Lost or Delayed Orders

If your order appears delayed or lost, please contact us at chasinglinesau@outlook.com and we will assist you in tracking your parcel.

Important Information

• Orders cannot be cancelled or modified once placed
• We are not responsible for incorrect addresses entered at checkout
• Shipping costs are non-refundable